FIELD SERVICE TECHNICIAN

MEI Irvine United States of America Service Technician On site

Company Description

MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “driven by passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success.


As MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individuals to join our team as Field Service Technicians.

Position

An ideal candidate will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, and Mexico. We are looking for candidates who are passionate about machinery and mechanics and are ready to join our team of technicians.



Field Service Technician Responsibilities

  • Perform machine installation, preventive maintenance, and training at the customer site.
  • Identify, troubleshoot, diagnose, and resolve customer/equipment issues.
  • When not travelling, provide technical remote support to customers.
  • Maintain a high degree of professional customer service for all customer interactions.

Requirements

Education and Skills

  • Associate degree, certification, trade school diploma, or equivalent experience in Electrical/Mechanical/Automation/Automotive.
  • High school diploma and 2 years minimum experience in Electrical/Mechanical/Automation/Automotive.
  • Travelling up to 70% of the time by flight or by car (for international travel passport is required).
  • Ability to read blueprints and schematic diagrams.
  • Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in CNC industry
  • Ability to learn and understand mechatronics systems.
  • ASE certification and experience with ISO 9001. Preferred but not required.
  • Competence in MS Office suite.
  • Exceptional attention to detail, strong time management, and ability to collaborate effectively with people.
  • Self-driven with ability to coordinate and manage multiple tasks with minimal supervision.
  • Capable of multitasking, prioritizing, and working under various distractions and constraints.
  • Good listener and excellent verbal and written communication skills.


Physical Requirements

  • Requires very frequent bending at the waist, twisting of the upper body, standing, speaking, and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding, and crouching.
  • Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.
  • Must be able to perform detailed work and operate mobile equipment.
  • Must possess good visual and color acuity.

Other information

Why Work for Us?

  • “Driven By Passion.” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
  • Excellent career opportunities with extensive training and ability to make an impact.
  • Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.
  • We offer competitive base pay, overtime, and a discretionary bonus.
  • Generous paid time off.
  • 401(k) with company match up to 4% after 1 year of employment.
  • Health, dental and vision insurance.
  • Life Insurance, short-term disability, and long-term disability (100% paid by Company).


About MEI USA

  • MEI USA is an Italian company with 350+ employees around the world and $130M global revenue.
  • We install and maintain machines with innovative, leading technology in the eyeglass lens-cutting industry at hundreds of customer locations across North America.
  • Our North American business is fast-growing, with customers across US, Canada, Mexico, and the Caribbean.


About The Role

  • Our Field Service Technicians travel across North America to install equipment, train customers, perform Preventive Maintenance, and provide technical assistance for our customers. Working independently and with great team support.
  • Our Field Service Technicians are the primary link between MEI and our customers and are critical to obtaining high levels of customer satisfaction.
  • Our Field Service Technicians have passion and curiosity about mechanics, electronics, and software, are creative problem-solvers, and team players.


MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.


If you are interested in this position, please apply for this post.






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Privacy Policy concerning the processing of personal data pursuant to articles 13-14 of (EU) Regulation 2016/679


Data subject: applicant for a job.


MEI S.r.l. in its capacity of Data Controller with regard to the processing of your personal data pursuant to (EU) Reg. 2016/679 (hereinafter the 'GDPR'),hereby informs you that the said regulation protects data subjects with regard to the processing of their personal data and that the said processing will take place in a fair, lawful, transparent manner which protects your privacy and your rights.


Your personal data will be processed in accordance with the terms of the above legal provisions and the confidentiality obligations contained therein.

In addition, the Data Controller may obtain knowledge of special categories of data, as follows: , racial or ethnic origins. Personal data in these special categories are processed in compliance with art. 9 of the GDPR.

Purposes and legal base of the processing: your data will be processed for the following purposes necessary to comply with contractual or pre-contractual obligations:

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Further to your consent, your personal data may be used for the following purposes:

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Your contribution of data is optional with regard to the abovementioned purpose, and any refusal of consent will not affect the continuation of the relationship or the congruency of the processing.


Processing procedures. Your personal data may be processed by the following ways:

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All data are processed in compliance with the procedures specified in articles 6 and 32 of the GDPR and with the adoption of the appropriate security

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Your data will only be processed by persons specifically authorised by the Data Controller, and specifically by the following categories of authorized

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Disclosure. Your data may be disclosed to external entities for the correct management of the relationship and specifically for the following categories of

Recipients, including all the duly designated Data Processors:

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Distribution: Your personal data will not be distributed in any way.

Your personal data may also be transferred, only for the aforesaid purposes, to the following countries:

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Data Storage Period. In accordance with the principles of lawfulness, limitation of purpose and minimisation of data, pursuant to art. 5 of the GDPR, the data storage period for your personal data is:

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Data Controller: the Data Controller, as defined by the Law, is MEI S.r.l. (Via Ing. Caproni 50 , 24036 Ponte San Pietro (BG), VAT no. 02053210163,

contactable as follows: e-mail [email protected], telephone 035339112) in the person of its current legal representative.

You are entitled, by application to the Data Controller, to obtain the erasure (right to be forgotten), restriction, updating, rectification and portability of

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Regulation (EU) 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 - Rights of the Data Subject

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recorded, and disclosure of such data in intelligible form, and the right to lodge a complaint with the supervisory authority.

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a. the source of the personal data;

b. the purposes and methods of processing;

c. the logic applied if the data are processed by electronic devices;

d. the identification data concerning the Data Controller, the Data Processors and the representative designated as per article 5, comma 2;

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designated representative in the State's territory, as data processors or as persons in charge of the processing.

3. The data subject is entitled to obtain:

a. the updating, rectification or, where interested therein, integration of the data;

b. the erasure, anonymisation or blocking of data that have been unlawfully processed, including data whose retention is not necessary for the

purposes for which they were collected or subsequently processed;

c. certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom

or which the data were disclosed or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort

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4. The data subject has the right to object, in whole or in part:

a. on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;

b. to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or

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IN ACCORDANCE WITH THE ARTICLES 13 AND 14 OF THE REG. (UE) 2016/679, CONCERNING THE PROCESSING OF PERSONAL DATA, WE HEREBY INFORM YOU OF THE FOLLOWING:


1. The processing of personal data will be carried out to send you the company newsletter regarding new job opportunities. The legal basis of the processing is your agree.

2. The processing of the personal data is carried out in accordance with the principles and the manners contained in the Reg. 2016/679/UE, in particular with the articles 5 and 6, and it shall include all the necessary operations provided in the article 4 num. 2), Reg. 2016/679/UE, for processing, included the communications to the subjects described in the following article 5); the processing of the personal data is carried out with by electronic, automated and / or manual instruments and the collection and the storage of the data is carried out with electronic instruments;

3. The personal data transfer is totally on a voluntary basis. Any refusal to accept this policy will preclude to send you our newsletter;

4. The personal data provided, for the purposes of the article 1), may be communicated to the group companies authorized by the data controller;

5. The authorized persons for the treatment of the personal data may be aware of the personal data;

6. The personal data will be kept for a period not exceeding the purposes for which the data were collected seth forth in the article 1) and, in any case, for a maximum period of 10 years.

7. You can exercise your rights according to the articles 15, 16, 17, 18, 20, 21, Reg (UE) 2016/679, which are the right to:

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- If a data processing exists, obtain the access to the personal data and to the information processed and obtain a copy;

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- submit a complaint to the Privacy Authority for the data protection in case you consider violated your right in accordance with the instructions set forth in the Authority’s website.

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