SERVICE TECHNICIAN

MEI Irvine United States of America Service Technician

Company Description

Meisystem is an Italian multinational company with a strong global market orientation that has been manufacturing industrial machinery in the optics field for more than thirty years. It currently has foreign branches in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo and São Paolo, and customers in different continents.


The working style of Mei's staff is focused on innovation in production processes in order to offer its customers quantitatively and qualitatively higher production standards.

Mei chooses people with an aptitude for growth and professional development, who can grow with the company and contribute to the achievement of the company's goals.

Position

As Meisystem Inc. continues growing its business in the North America territory, committed and highly motivated Service Technicians are needed to perform installations, maintenance, trainings and technical support to customers in the USA, Canada and Mexico. Reporting directly to the Tech Manager, the ideal candidate should derive providing solutions to problems while ensuring a high level of overall customer service and satisfaction.


Duties and Responsibilities:

  • Travel 70% of the time to perform machine installation, preventive maintenance and technical assistances at customer sites
  • Identify, troubleshoot, diagnose, and resolve customer/equipment issues in a professional and timely manner via phone and email
  • Support users providing necessary technical advice, provide information on machine component replacement via phone and email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Attend shows and exhibitions if required, as technical support for installation of machines

Requirements

Skills:

  • Electrical/Mechanical Engineering field: 2-3 years; preferable Automation, Automotive
  • Knowledge of modern CNC machinery principles is highly appreciated
  • Knowledge of mechanical, electrical/electronic and pneumatic components
  • Good telephone and communication skills
  • Previous Helpdesk (telephone support) experience is highly appreciated
  • Spanish is highly appreciated

Physical Requirements:

  • Frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling
  • Repetitive use of the hands, squeezing, keyboarding and crouching
  • Lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds
  • Constant and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices
  • Must be able to perform close detail work, operate mobile equipment. Must possess good visual and color acuity

Education:

  • High school diploma or trade school
  • ASE certification highly appreciated, experience with ISO 9001

Additional Requirements:

  • Operation of a motor vehicle as part of the position’s duties, a valid driver's license
  • Motor vehicle records check, in addition to standard background checks, is also required

Other information

Benefits:

  • 401(k) matching up to 4%
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Referral program

Schedule:

  • Monday to Friday
  • Overtime

Remote work:

  • No

Work location:

  • Irvine, CA

If you have questions, please contact:

Sara Cremonesi, HR Generalist, hr-usa@meisystem.com

Shalini Dhiman, Recruiting Specialist, sdhiman@sterling-engineering.com


Meisystem Inc. is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind: Meisystem Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meisystem Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meisystem Inc. will not tolerate discrimination or harassment based on any of these characteristics.



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PRIVACY POLICY


In accordance with the articles 13 and 14 of the Reg. (UE) 2016/679, concerning the processing of personal data, we hereby inform you of the following:

1. The processing of the personal data requested by our application form and contained in your CV shall be carried out with the aim to consider your candidacy and/or the possibility of an interview;

2. The processing of the personal data is carried out in accordance with the principles and the manners contained in the Reg. 2016/679/UE, in particular with the articles 5 and 6, and it shall include all the necessary operations provided in the article 4 num. 2), Reg. 2016/679/UE, for processing, included the communications to the subjects described in the following article 5); the processing of the personal data is carried out with by electronic, automated and / or manual instruments and the collection and the storage of the data is carried out with electronic instruments;

3. The personal data transfer is totally on voluntary basis. Any refusal to accept this policy will preclude to consider your candidacy;

4. The personal data provided, for the purposes of the article 1), may be communicated to the group companies authorized by the data controller;

5. The authorized persons for the treatment of the personal data may be aware of the personal data;

6. The personal data will be kept for a period not exceeding the purposes for which the data were collected set forth in the article 1) and, in any case, for a maximum period of 5 years.

7. You can exercise your rights according to the articles 15, 16, 17, 18, 20, 21, Reg (UE) 2016/679, which are the right to:

- obtain the confirmation of the existence of your personal data processing;

- If a data processing exists, obtain the access to the personal data and to the information processed and obtain a copy;

- obtain the correction of the inaccurate data and the updating of the missing data;

- obtain, if one of the cases contained in the article 17 of the Regulation, the cancellation of the data;

- obtain, in the cases contained in the article 18 of the Regulation, the limitation of the processing;

- revoke at any time the consent to the data processing for the purposes for which the data were collected (the revocation of the consent shall not prejudice the lawfulness of the data processing based on the previous acceptance of this policy);

- receive your personal data and request their transmission to another data controller, if technically feasible;

- submit a complaint to the Privacy Authority for the data protection in case you consider violated your right in accordance with the instructions set forth in the Authority’s website.

8. If you want to exercise one of the above-listed rights, please contact our company and ask for the Human Resources Dept. for this purpose; we may need to ask you specific information in order to help us to confirm your identity and to grant you the right of access to the information (or to execute one of the other rights). It is a security measure suitable to grant that the personal data shall not be divulgated to not authorized people;

9. The data controller is MEI S.r.l., via Ing. G.B. Caproni, 50 24036, Ponte San Pietro (BG).


Personal data transfer is totally on a voluntary basis. Any refusal to accept this policy will preclude to consider your candidacy;

(If you do not accept, your request cannot be processed)

IN ACCORDANCE WITH THE ARTICLES 13 AND 14 OF THE REG. (UE) 2016/679, CONCERNING THE PROCESSING OF PERSONAL DATA, WE HEREBY INFORM YOU OF THE FOLLOWING:


1. The processing of personal data will be carried out to send you the company newsletter regarding new job opportunities. The legal basis of the processing is your agree.

2. The processing of the personal data is carried out in accordance with the principles and the manners contained in the Reg. 2016/679/UE, in particular with the articles 5 and 6, and it shall include all the necessary operations provided in the article 4 num. 2), Reg. 2016/679/UE, for processing, included the communications to the subjects described in the following article 5); the processing of the personal data is carried out with by electronic, automated and / or manual instruments and the collection and the storage of the data is carried out with electronic instruments;

3. The personal data transfer is totally on a voluntary basis. Any refusal to accept this policy will preclude to send you our newsletter;

4. The personal data provided, for the purposes of the article 1), may be communicated to the group companies authorized by the data controller;

5. The authorized persons for the treatment of the personal data may be aware of the personal data;

6. The personal data will be kept for a period not exceeding the purposes for which the data were collected seth forth in the article 1) and, in any case, for a maximum period of 10 years.

7. You can exercise your rights according to the articles 15, 16, 17, 18, 20, 21, Reg (UE) 2016/679, which are the right to:

- obtain the confirmation of the existence of your personal data processing;

- If a data processing exists, obtain the access to the personal data and to the information processed and obtain a copy;

- obtain the correction of the inaccurate data and the updating of the missing data;

- obtain, if one of the cases contained in the article 17 of the Regulation, the cancellation of the data;

- obtain, in the cases contained in the article 18 of the Regulation, the limitation of the processing;

- revoke at any time the consent to the data processing for the purposes for which the data were collected (the revocation of the consent shall not prejudice the lawfulness of the data processing based on the previous acceptance of this policy);

- receive your personal data and request their transmission to another data controller, if technically feasible;

- submit a complaint to the Privacy Authority for the data protection in case you consider violated your right in accordance with the instructions set forth in the Authority’s website.

8. If you want to exercise one of the above listed rights, please contact our company and ask for the Human Resources Dept. for this purpose; we may need to ask you specific information in order to help us to confirm your identity and to grant you the right of access to the information (or to execute one of the other rights). It is a security measure suitable to grant that the personal data shall not be divulgated to not authorized people;

9. The data controller is MEI S.r.l., via Ing. G.B. Caproni, 50 24036, Ponte San Pietro (BG).


AGREE: The personal data transfer is totally on a voluntary basis. Any refusal to accept this policy will preclude to send you the company newsletter regarding new job opportunities. It’s possible remove your agree inside the periodic e-mail in order to not receive more communications.

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